Refund Policy
A legal disclaimer
Lavon Notary & Signing Solutions Refund Policy
At Lavon Notary & Signing Solutions, we strive to provide exceptional service and ensure customer satisfaction. This refund policy outlines the terms and conditions for refunds on our notary services.
1. General Refund Policy
Once a notary service is completed, all fees are non-refundable. This is due to the nature of notarial acts, which are considered completed at the time of the signing and cannot be undone.
2. Cancellation and Rescheduling Policy:
Clients may reschedule their appointment with12 hours or more with no charge. Less than 12 hours may incur a rescheduling fee. Rescheduling Limit is one time at no additional cost, original appointment time.
Cancellation:
Cancellations made 24 hours before the appointment will be eligible for a full refund of any prepaid fees.
Cancellations made within the appointment time will not be eligible for a refund.
If the notary is unable to complete the notarization due to missing documents, improper identification, or
the signer’s unwillingness to proceed, no refund will be issued, and a trip fee may be incurred.
3. Refund Eligibility
A refund will be issued only in the following circumstances:
The notary arrives late by more than 20 minutes without prior notice, and the appointment cannot proceed as scheduled.
Weather or emergencies: Safety comes first. We will coordinate the earliest practical alternative.
The notary is unable to perform the notarization due to an error on our end (e.g., notary fails to bring the required notary stamp/seal). The service was mistakenly charged twice due to a processing error.
Website Refund Policy for Notaries
Disputed Charges & Refund Claim
4. Disputed Charges
If you believe that you were incorrectly charged or the service was not provided as agreed, please contact us within
3 business day of the completed appointment. All disputes will be reviewed on a case-by-
case basis.
5. How to Request a Refund
To request a refund or discuss any issues, please contact us at lavonnotarysigningsolutions@gmail.com or call us at 469-456-2779 with the following information:
Full Name
Date of Appointment
Service Provided
Reason for Refund Request
6. Refund Processing Time
If a refund is approved, please allow 7-10 business days for the refund to be
processed and reflected in your original payment method.
7. Exceptions
No refunds will be issued for travel or mobile notary fees once the notary has arrived at the specified location.
If you have any questions or concerns regarding our refund policy, feel free to reach out to us.
Contact Email: lavonnotarysigningsolutions@gmail.com
Phone: 469-456-2779
Address: 695 Main St. Suite 200B Lavon, Tx. 75166